In India, the fundamental rights of the members
of the Forces (Armed Forces and the Central Paramilitary/Armed Police Forces)
are restricted by Article 33 of the Constitution to ensure the proper discharge
of duties and maintenance of discipline among them. They are denied the right
to be members of trade unions or associations, to attend political meetings and
to communicate with the press. The State has, however, bestowed on them the
right to make complaints seeking the redress of their grievances. The
provision for the redress of
grievances is contained in the Army Act, 1950
and is similar in the other two services. The Regulations of the three
services, however, provide different procedures for the processing of grievance
petitions; thus, damaging the
effectiveness of a statutory right.
Shortcomings in the grievance redress system
are as follows:
Inordinate Delays:
The time-frame for processing of a grievance petition is too long, and is different in the
case of each service. For instance, in the case of the Army, when the complaint does not contain any
accusation requiring investigation, it is required to reach the Army
headquarters within 135 days. If the complainant has made an accusation
requiring investigation, the complaint should reach the headquarters within 180
to 195 days. Moreover, the Regulations do not provide any time-frame for the
Army Headquarters or the Central Government to give its final decision in the matter.
The length of time taken in giving a decision also causes significant
distraction to the affected persons and their peers. When it takes a long-time
to resolve a grievance petition, members may also feel that the complaint is
not being taken seriously. This can cause discontent at unit level and the
delay in the finalization of a complaint frustrates the very purpose of the
system.
Faulty Processing:
During the processing of a complaint, the complainant is not informed about the
comments of the section commander and intermediate authorities on his grievance
application. In the case of Union of India v. Maj Gen Arun Roye (2008),
the Calcutta High Court opined: “…non-furnishing of comments of the
intermediate authorities to the complainant who lodged the statutory complaint
is tantamount to violation of the principles of natural justice. This is
because the comments that are furnished by the intermediate authorities to the
Central Government are essential to the complainant, so as to enable that
person to know what has been commented against him/her by the said military
authority while forwarding the complaint to the Government.”
Decision is not ‘reasoned’:
The
decision on an application is not required to be a “reasoned” order and it
could be conveyed in a brief sentence, such as: “Your application has been
rejected by the competent authority as being devoid of merit.” Stereotype
rejection orders reinforce the doubt that complaints are treated arbitrarily
and against the principles of natural justice. In a number of cases, the Supreme Court has
held that failure to give reasons amounts to denial of justice. The rejection
of a grievance, in the absence of any reasoning, indicates either that the
authority did not listen or that it took an arbitrary decision.
For reasons of transparency, a judgement must assure that
appropriate care has been given while taking the decision, and that outcome is
not the result of improper motives. The reason given for a judgement plays a
significant role in demonstrating that the person concerned has actually been
heard.
Coercive
Provisions: In the Army, if a complainant
has made an accusation in the grievance petition, he/she is required to render
a certificate, “I undertake that any false statement or false accusation made
by me in this complaint will render me liable for disciplinary action.” In cases of the use of
abusive language, misbehaviour and sexual harassment, which may take place in
private, it may not be possible for a victim to support his/her accusation with
any documentary proof or witness. Then the victim would be liable to
disciplinary action under section 56(b) of the Army Act, based on the
certificate rendered with his/her petition, where maximum punishment could be
up to 5 years of imprisonment. This often deters the victim from seeking
redress and makes the statutory right meaningless. Similar provisions do not
exist in the regulations of the Navy or the Air Force.
Legal Help and Harassment:
All levels of the military hierarchy are entitled to seek legal advice on a
complaint. However, the aggrieved person is not provided any legal help for
preferring his complaint. The persons objected to may participate in disposing
of the objection. If the grievance is against the higher authorities, the
affected individual or his family may also face social seclusion and
harassment. There have been allegations that those lodging complaints against
their superiors have been transferred to far-flung places, causing harassment
to them and their family members.
Increasing number of court cases: There has been an unusual increase in the
filing of writ petitions and civil suits by the men in uniform, which
demonstrates a gradual erosion of faith in the grievance redressal system in
the Forces. The large number of cases that have come up before the Armed Forces
Tribunal (AFT) and the superior civil courts in recent years show that the
grievance redress system of the defence forces has not only been moving at a
very slow pace, but has also not been able to satisfy the aspirations of men in
uniform.